Shipping policy

Shipping

All orders are shipped from our warehouse in Bangkok, Thailand and we ship worldwide using DHL (only in Thailand) or FastShip.

Shipping costs

All shipping costs will be shown upon checkout, however, please be advised that local taxes and import duties may apply and are not included in the shipping costs. When ordering from outside of Thailand, taxes are always applied. Taxes and duties are applied by local tax authorities and differ from country to country and will be based on the value of the order and the type and size of the product. The responsibility is the recipient’s and it will not be accepted as a reason for refusing the package.

All packages have track and trace. Tracking information will be sent to you in a separate email from DHL or FastShip when your order is being processed.


Flexible delivery

If the service is available at the shipping destination the package will have On Demand Delivery (ODD) service included which allows you to:



• Change delivery to a DHL Service Point.
• Authorise DHL to deliver without a signature.
• Change the shipping address.
• Change the delivery date.
• Have it delivered to a neighbour.
• Have it delivered to a neighbour.



If ODD is available on your order you will receive relevant information on either email or SMS.




Important: Please be aware that if you release the signature on your delivery it happens at your own risk and we will not cover if the package is lost or stolen.

Delivery times

We dispatch all orders within 1-2 business days.




Thailand

• DHL Express: 1-3 business day



The rest of the world

• FastShip: 3-5 business days



Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.

Note! We can’t take responsibility for any delays out of our control, like customs delays etc. If your order is delayed you can find more info in our FAQ.

Economy or Express

Depending on the shipping destination and what you order you can choose between Economy or Express shipping.Available shipping options are shown upon checkout.

Note that we might ship your order in two or more separate packages and either with the same or different tracking numbers.

You will receive all relevant tracking info by email.




If you are not home upon delivery.




If DHL or FastShip are not able to make the delivery they will contact you either by phone or email to schedule a re-delivery.