All orders are shipped from our warehouse in Bangkok, Thailand and we ship worldwide using DHL (only in Thailand) or FastShip.
If the service is available at the shipping destination the package will have On Demand Delivery (ODD) service included which allows you to:
If ODD is available on your order you will receive relevant information on either email or SMS.
Important: Please be aware that if you release the signature on your delivery it happens at your own risk and we will not cover if the package is lost or stolen.
We dispatch all orders within 1-2 business days.
The rest of the world
Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.
Note! We can’t take responsibility for any delays out of our control, like customs delays etc. If your order is delayed you can find more info in our FAQ.
Depending on the shipping destination and what you order you can choose between Economy or Express shipping.Available shipping options are shown upon checkout.
Note that we might ship your order in two or more separate packages and either with the same or different tracking numbers.
You will receive all relevant tracking info by email.
If you are not home upon delivery.
If DHL or FastShip are not able to make the delivery they will contact you either by phone or email to schedule a re-delivery.