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Returns & Exchanges

Returns & Exchanges

Returns & Exchanges Policy

The items must be returned in their original condition and in the original, undamaged packing or similar protective tube/box. We reserve the right to refuse any returns that do not fulfil these criteria. Please note that you are responsible for the shipping back to us.


Important! Returns and exchanges happen at your own risk and own expense (shipping costs are to be paid by you). If any items arrive back to us damaged we are only able to offer a 50% refund.


Please contact us at contact@doseart.com before returning any items and remember to state your order number and relevant contact information in the email.


Damaged Delivery

    We do our best to ship your order in a safe and secure way, but if your order for any reason or in any way arrives damaged, please let us know straight away so we can help you solve the problem.


    We always offer to send out replacements for damaged items, and in some cases additional compensation, but do not offer a full refund. If you do not want a new item shipped we kindly ask for you to initiate a return instead or make another arrangement with us.


    Important: Please make sure to take photos of both the package and the damaged product and send it together with other relevant information about the claim to contact@doseart.com


    Remember to also state your order number in the email.